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Terms

Our terms are designed so that you as a customer feel as safe and secure as possible. We know how it feels to be cheated as a customer, and that's not something we strive for in our handling of you as a customer.

1. Confidentiality

All Client information will be handled confidentially in accordance with applicable EU legislation and the Data Protection Regulation (GDPR).

2. AirClaimer's services

You transfer your claim for compensation for delayed, cancelled, overbooked, or premature flight departures. We handle the claim against the airline or travel agency and ensure that the compensation is paid out, if necessary through legal measures. You are kept continuously informed about the status of the case.

3. Your rights and obligations

You have the right to

  1. Terminate the agreement with us at any time by revoking the transfer declaration, and notify both the airline and us of this.
  2. You give us the right to recover compensation from the airline and undertake to continuously forward all relevant information about the trip and compensation, both at the start of the agreement and during the process, for example if the airline pays compensation directly to you.
  3. You must answer our inquiries honestly and without undue delay, including providing additional documents and information and signing necessary powers of attorney to complete the case. If the airline or travel agency contacts you about compensation, you should refer them to us.

4. AirClaimer's rights and obligations

We have the right to

  1. obtain relevant information regarding the trip and claim from external sources, and to transfer your contact details and flight information to the airline and third parties, such as lawyers or travel agencies, if deemed relevant for the progression of the case.
  2. terminate ongoing proceedings without prior notice if we consider that new information about the case makes continued claims for compensation impossible, or if changes in legislation, the airline's financial conditions, limitation periods, or other relevant circumstances arise.
  3. take all legal measures deemed necessary to ensure payment of compensation, including initiating legal proceedings against airlines or travel agencies.
  4. decide whether a case should be brought to court, based on a number of factors, including the possibility of success, the airline's ability to pay, and the estimated costs. In such cases, we cover all court costs, regardless of outcome, but do not take responsibility for any legal fees regarding attorney fees that may be awarded.
  5. With binding effect, enter into settlements, arrangements, or similar agreements to ensure that compensation is paid, especially in the event of the airline's bankruptcy, payment default, or other financial difficulties. Such agreements may mean that the original claim is replaced by a negotiated amount.
  6. Together with our business partners, such as lawyers, airlines, and travel agencies, contact you via telephone, mail, or electronic channels in connection with the handling of your claim, as well as for marketing purposes for other products and services. You have the opportunity at any time to opt out of future non-essential communication by contacting us via email.

5. Prices and costs

Our pricing model is designed according to the following guidelines:

  1. You will receive at least 75% of the compensation we receive, excluding actual costs for bank transfers and other administrative fees. Payment to you is made as soon as possible, normally within a maximum of 10 working days after we have received the amount, but max 30 days after the case is concluded.
  2. If we must discontinue our attempts to obtain compensation, this will be done at no cost to you, and the claim reverts to you, giving you the opportunity to try to obtain compensation in other ways.
  3. In certain special situations, we reserve the right to invoice a fee equivalent to 30% of the compensation claim as well as any court costs directly to you. This may occur under the following circumstances:
    • If compensation has been paid directly to you from the airline
    • If you have provided incorrect information or failed to provide important information, or if you have not signed necessary documents that may affect the outcome of the case, despite our written requests.
    • If you have registered or transferred your claim in accordance with an agreement with another company, despite the case having been initiated with AirClamer.com, and our terms have been accepted.
    • If you, on your own, without our participation or knowledge, enter into a settlement with the airline.

6. Termination and withdrawal

These terms apply from when the Client establishes their case on www.airclaimer.com and remain until the case is concluded by one of the parties. The Client has a 14-day right of withdrawal after entering into this agreement, during which time the case can be concluded without cost. The right of withdrawal can be exercised by filling in the specified withdrawal form on the website.

7. Payment

Payment of compensation occurs if the airline or travel organizer approves the compensation claim. The Client then undertakes to submit payment details within 14 days from the date that. If the Client does not return with valid details within these 14 days, the Client's compensation claim in its entirety falls to AirClaimer.

8. Arbitration

Any disputes regarding the interpretation of the above terms may be appealed to Swedish court by both parties and shall be decided according to Swedish law and applicable international laws that regulate the current contractual relationships.