You can either click here to fill out the application form, or email us at [email protected] to start your case.
Click here to see how much compensation you are entitled to.
Yes, you can apply for compensation for your fellow travelers, provided they give their consent. All passengers must sign a power of attorney for the application to be processed. If you want to act as a contact person – for example as a relative or as a representative of your customers in your capacity as a travel agency – you can enter your email address and phone number in the designated fields. Note that the compensation goes to the passengers, regardless of who originally paid for the trip.
AirClaimer's goal is for you to receive your compensation as quickly as possible. Processing time depends on the airline's willingness to cooperate and the legal conditions in your case. The process may also be affected by court deadlines. Therefore, it is difficult to give an exact timeframe, but we ensure to keep you updated on the status of your case throughout the process.
AirClaimer keeps you continuously updated through our personal portal on our website. We also send regular updates via email. As soon as we have new information about your case, we notify you directly. If you have any questions, you are always welcome to contact us at [email protected].
Even minor travelers are entitled to compensation, as long as they have a paid ticket. Guardians only need to approve the compensation claim through the power of attorney. This is done via AirClaimer's online form.
We apply a "no win, no fee" policy, which means you don't pay anything if your case doesn't result in compensation. Upon success, we transfer the compensation to you after receiving it from the airline, minus our success-based fee of 25% + VAT.
No, when you hire AirClaimer, we assume we are the only company working on your case. If you were to receive compensation through another company, we may still charge our commission according to our terms of service.
Upon a successful compensation claim, we will contact you and ask you to submit your IBAN number and BIC code. IBAN is an international account number that makes payments faster and more secure between different countries. You can usually find your IBAN number and BIC code by logging into your bank's online service. If you have any questions about IBAN or BIC and how to find the information, you are welcome to contact us.
It is not uncommon for the airline to contact the passenger after AirClaimer has submitted a compensation claim. We therefore ask you to contact us as soon as this happens. Please note that AirClaimer is entitled to its commission even if the compensation has been paid directly to you. Contact us in this case.
You have the right to change your mind within 14 days after hiring us. However, this does not apply if the airline has responded to the compensation claim within the 14 days, as your claim has then already begun to be processed.
You can submit your application at any time, but how long you have the right to compensation depends on which country your application is processed in. This depends on where the airline has its headquarters and where you started or ended your trip. In some cases, the limitation period can be up to several years. In Sweden, the limitation period is the shortest in the EU, at only two months. We therefore recommend that you submit your application as quickly as possible. AirClaimer can guide you on which country your application will be processed in.